Return & Refund Policy

At ToyZilla, customer satisfaction is important to us.

Returns

We accept return requests within 7 days of delivery if:

• The item is damaged, defective, or incorrect.
• The item is unused and in its original packaging.
• Proof of purchase is provided.

Non-Returnable Items

The following items are not eligible for return:

• Used products
• Products damaged due to misuse
• Personalized or customized products
• Items returned without original packaging

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.